Hiroi

Every Hiroi assistant supports both voice and text interaction out of the box. Real-time speech recognition captures what visitors say; text-to-speech delivers natural responses. Users can seamlessly switch between modes — type when they’re in a meeting, speak when they’re on the go.

The voice pipeline handles noise cancellation, silence detection, and streaming synthesis so responses feel conversational rather than robotic. Text mode supports rich formatting, code blocks, and interactive elements for technical content.

This is what sets Hiroi apart from a standard chatbot. The assistant doesn’t just live alongside your page — it understands it. It reads visible content, highlights relevant sections, scrolls to referenced areas, and can suggest edits or interactions based on what users are looking at.

Ask “What does this pricing plan include?” and the assistant highlights the relevant pricing card while explaining it. Ask “Help me fill out this form” and it walks through each field. The page itself becomes part of the conversation context, not just the knowledge base.

Page integration supports workflows too — triggering actions, navigating between pages, and interacting with interactive elements on the page. It’s a co-pilot that actually knows where it is.

On Pro plans and above, Hiroi integrates with ElevenLabs instant voice cloning. Upload a single audio recording of your voice (or your brand spokesperson’s voice) and the assistant speaks in that voice for every interaction.

Multiple voice profiles can be configured per assistant — a welcome voice, a support voice, different voices for different languages. The Voice Studio in the dashboard provides playback, quality assessment, and management of all cloned profiles.

For brands that invest in voice identity, this means your AI assistant sounds like your company, not like a generic TTS engine.

Record interactive walkthroughs that guide users through your product or website. Spotlight effects draw attention to specific UI elements. Narration plays at each step. Click-through steps let users progress at their own pace.

No code required — tours are built in the Hiroi dashboard with a visual recorder. Point, click, annotate, and publish. New users see the tour on their first visit, or you can trigger it from the assistant chat.

For SaaS products, this replaces the “watch a 10-minute onboarding video” pattern with an interactive, contextual experience that meets users where they are in the actual product.

Upload PDFs, DOCX, TXT, or Markdown files as knowledge sources. Hiroi processes them with semantic embeddings and makes the content available to the assistant through retrieval-augmented generation.

When a visitor asks a question, the assistant searches uploaded documents, finds the most relevant passages, and references them in its response. This means your assistant can answer questions about product documentation, policies, FAQs, or any other content without you having to manually script every response.

Free plans include 3 documents. Scale plans support up to 200. Documents can be updated or replaced at any time without retraining — the embeddings regenerate automatically.

The analytics dashboard tracks everything: conversation volume, token usage, costs, session duration, satisfaction rates, and usage patterns over time. You see what visitors are asking, where the assistant succeeds, and where it falls short.

Visitors can like or dislike individual responses, giving you direct signal on answer quality. Pro plans unlock advanced analytics with export capabilities — CSV, JSON, or API access — for integration with your own reporting tools.

Full audit logging captures every interaction for compliance and quality assurance. Every conversation is stored with timestamps, message content, token counts, and user feedback.

Hiroi is secure by default. No API keys are exposed to the browser. Authentication is handled through either domain safelist (Free and above) or HMAC-signed session tokens (Starter and above) — so only your website can invoke your assistant.

The infrastructure includes rate limiting per session and per domain, CORS validation, HSTS headers, and full audit logging of every request. All data is encrypted in transit and at rest.

For organizations with stricter requirements, Pro and Scale plans include role-based access control (owner, admin, member, viewer), team management, and configurable data retention policies.

Adding Hiroi to your website takes one line of code. No npm packages, no build pipeline changes, no backend modifications. Paste the script tag before </body> and you’re live.

The widget loads asynchronously and doesn’t block page rendering. Customization — colors, fonts, position, sizing, light/dark mode — is configured in the Hiroi dashboard and delivered with the embed. White-label (remove Hiroi branding) is available on Pro plans.